RETURN POLICY

Returns

Our Web Store Returns Policy

All of the products on this site are top quality authentic brand and we are confident that you will be happy with your purchase. We also hand check all orders before they are dispatched to ensure they are to the highest standard.

This item cannot be returned or exchanged.

 Buyer Protection Guaranteed  All purchases made through our online checkout are covered by our buyer protection program. Regardless of the dealer’s return policy, we’re here to help in the unlikely event your purchase is damaged in transit or significantly not as described.

However if it is damage  please take a picture inmediatly of the package or dress damage  and send inmediatly in less of 24 hours  after you received the package  in the case you returned it in perfect conditions,  unworn, complete with all original tags, and in original and resalable condition.  your  will get your refund assuming they are returned within 8 days of receipt of your order, unworn, complete with all original tags, and in original and resalable condition.

Please note – This information is for purchases made from RENATTA PRUNEDA website, not any of  physical retail stores. Please see instore or on your receipt for the correct returns information.

International Returns

International customers should return items to us using their local postal service or a courier:

  • Please download, print off, and complete a returns form if you do not already have one.
  • Ensure your return is well packaged, and meets all the conditions outlined below.
  • Please mark ‘Returned Items’ on both your parcel and on all paperwork enclosed to prevent it incurring import charges and taxes.
  • Enclose the completed Returns form with your goods, and return to the following address –

Renatta Pruneda COUTURE

Waldstrasse 5

D 91336 Heroldsbach

Germany

Returns Terms and Guidelines

  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the items.
  • All Items must be in original, resalable condition.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.
  • Please make sure all return packages are sent with a trackable, insured service.
  • We cannot take responsibility for items damaged or lost in the return transit.
  • If returned an item from outside the germany/EU , please clearly mark the package ‘RETURNED GOODS’, to avoid any customs charges. End is NOT responsible for any return custom charges made.
  • Please make sure that the returns form is enclosed with your goods – no form may result in your return not being processed.
  • Please refer to our Terms and Conditions for further information on returns.